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Please complete the following required information so we can provide the best possible response.
Upon submitting this form, you should first anticipate an automated email response to confirm we have received your request. You should then typically receive a direct response from our support staff within 1 business day. If further research is necessary, your response could take up to 2 business days.
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We will only use your email address to directly respond to your request. No other emails will be sent and we do not share your email address with 3rd parties.
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What tax year are you requesting assistance with? * Required
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PC or laptop with personal area network
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(Email support is always available free of charge - just fill out our online web form)
(If using our Individual tax products, phone support for Technical and Tax help is available with upgrade to TaxACT Deluxe)
(Installation, navigation, printing, electronic filing & filing errors, general troubleshooting, tax questions and IRS & State notices)
(Account record maintenance, Sign-In difficulties, product features, order processing, billing, status of return, and product guarantee & privacy information)
(Order placement and desktop product questions prior to purchase)
(Limited to order placement and desktop product questions prior to purchase)Order Fax Line: (319) 447-4674
(Limited to email opt-out requests)
* Phone Support: Technical Support & Tax Help is supported by phone after upgrading to TaxACT Deluxe if you are currently a TaxACT Standard user. Place your call today and speak to one of our helpful representatives about the benefits of upgrading to TaxACT Deluxe.
Email Support: You should receive a response from our support staff on average within 1 business day. If detailed research is necessary, your response could take up to 2 business days.
2nd Story Software, Inc1425 60th Street NE, Suite 300Cedar Rapids, IA 52402
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