Help Topic: Common Printing Difficulties - TaxACT Online

Topic: Common Printing Difficulties - TaxACT Online

Printing your return with TaxACT Online is a relatively simple process, technically speaking. When you choose to print your return, a pop-up window is generated which will display a Portable Document Format (PDF) file.

Sometimes users of the TaxACT Online system are unable to view or print this document and instead receive either a blank pop-up window or no window at all. Correcting this issue is very easy.

Pop-Up Windows

Some browsers or third party programs block pop-up windows. To successfully print your return, you must disable these pop-up blockers. More detailed information regarding disabling pop-up blockers can be found here.

Reading a PDF Document

As noted earlier, TaxACT generates the tax return file in the pop-up window in PDF format. In order to view this file, you must first have a compatible reader installed such as Adobe Acrobat Reader®.

If you are having difficulty installing or using Adobe Acrobat Reader, please visit Adobe Support for assistance.